Have you ever asked yourself if you could be more comfortable by adjusting where you place your equipment and supplies used when providing a laser treatment?
Often everyone is in a hurry to bring a client into a treatment room perform a treatment and then rush a client out the door so that another client can receive a treatment. It becomes a routine and the clinic will generally direct short cuts so that more revenue can be made and not to waste time!! I have heard this from many previous staff members as this is the focus in this industry. But, what if we can work effectively, efficiently, not have the client feel rushed, not go home with backaches and worry that maybe at the clients next treatment you will see patches of hair that you missed or clients calling to complain that they received a skin reaction?
This can be avoided if you practice a routine from day one and then just follow it for every single treatment you provide. It actually becomes automatic without thought just like brushing your teeth. I guarantee you won’t feel exhausted, complain of backaches and you feel confident that your treatment will reduce complaints from your clients and still increase the bottom line.
What you need to do?
When I initially start a new technician, even if they have years of experience, they will be put through a practical and theory test so that I can establish what level of knowledge and technical experience they have. I will develop an individualized training to bring them to OMI’s high standard of treatment and knowledge to feel professional and who is confident in their work.
Before bringing your client to the treatment room.
⦁ Review your client case history, consent form, pre and post treatment form, diagram highlighted of areas agreed to be treated and fee schedule.
⦁ Make sure that your treatment room is organized with fresh lounge paper, white marker, disposable razor, goggles for you and your client, if you use gel a container plus wooden spatula.
Taking the client into the treatment room.
⦁ Confirm all forms have been signed especially the consent form.
⦁ Payment has been made.
⦁ Take a photo of the area(s) to be treated if not already done and record.
⦁ Remove any jewelry and any shiny objects that will reflect the laser beam.
⦁ Review questionnaire to confirm clients understanding of the treatment.
⦁ Show and explain the equipment to the client, how it works, and what you are going to do before placing the goggles over the client’s eyes.
⦁ *remember to place a tissue between the client’s eyes and goggles.
⦁ Confirm areas are free of hair and no moisturizer is on the skin.
⦁ Make sure any lesions, moles and tattoos have been covered with white sticky paper.
⦁ Select your settings according to the Fitzpatrick Scale, texture of hair and area of the body being treated.
I think I got started on how to start your treatment but this is on positioning so will expand on the above in a future article.
⦁ Place the client in a comfortable position and have them close to you so that you do not have to reach or bend over. You must be comfortable in order to perform good treatment.
⦁ Ninety percent of treatments should be performed while sitting down which decreases operator fatigue and provide more accurate treatment.
⦁ Position the chair high enough so that your arm is above the client’s body.
⦁ Hold the hand piece securely with your right (left) hand with the tip facing outwards.
⦁ Hold the cord with your other hand to ease the weight on your wrist.
⦁ Never pull the cord. Instead, place the machine on standby and pull the machine closer to you using the handle. Never apply tension to the cord. This may fracture the fibers.
⦁ Always start treatment away from you and bring the hand piece towards you so that you can observe the overlap of pulses coming towards you, and also the overlapping pulse to pulse and row to row.
⦁ The hand piece is held only when you are ready to pulse. Other times, the machine is placed on standby and the hand piece must be placed in the handle securely, such as moving your chair, equipment, changing settings and moving to a new area.
⦁ Place the machine on standby when not pulsing.
Moving the Equipment
It’s essential that technologists learn how to move equipment themselves and the client in a way that maximizes treatment and safety while preserving the equipment.
⦁ Trolley: bring the trolley close to the lounge so that you have within reach any materials you need throughout the treatment. Usually the trolley is placed at the head of the lounge.
⦁ Laser Machine: place the machine behind you but close enough so that you can periodically check the settings and pulse number.
⦁ Place the machine on standby and secure the hand piece in the handle every time you move the equipment. Try to move the equipment to the side of the lounge where you are performing treatment. In other words, if you are treating the right side of the body the equipment must be positioned on the right side of the lounge, and when treating the left side of the body, the equipment is on the left side of the lounge.
⦁ After treating the cords and fibers must be securely hung up on the body of equipment in an organized manner. This way you have enough space to safely move around the room without damaging or pulling any part of the equipment, assisting the client off the lounge.
⦁ Always place the foot pedal on its side as soon as you complete the treatment it is a safety measure.
⦁ Confirm that all equipment is out of the way when you assist your client off the lounge.
By following a routine at the end of each treatment you are actually ready for your next client.
Note of Interest:
All technologists starting with OMI would have to practice taking a client from the reception room to the treatment room. Setting up the equipment and positioning themselves for different areas of treating a client including finishing a treatment and dismissing a client. This routine had to be practiced several times so that they did not have to think what steps they might have missed. They continued to practice this routine and was timed until I felt they were ready to work independently and not miss a step. It would often take them 5 to 10 trials to achieve this goal.
Never rush safety is always first.